Transform Your Space with Premium Furniture

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Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by Trusted Furnishings, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

Trusted Furnishings provides premium home and office furniture solutions, including consultation, delivery, and assembly services. We reserve the right to modify or discontinue any aspect of our services at any time with appropriate notice.

3. Orders and Payment

All orders are subject to availability and confirmation. Prices are subject to change without notice. Payment is required before delivery unless alternative arrangements have been made. We accept major credit cards, bank transfers, and approved financing options.

4. Delivery and Returns

Delivery times are estimates and may vary based on location and product availability. Returns are accepted within 30 days of delivery in original condition. Custom orders may have different return policies. Customers are responsible for return shipping costs unless the item is defective.

5. Warranty and Liability

Products come with manufacturer warranties as specified. Our liability is limited to the purchase price of the item. We are not responsible for indirect or consequential damages. Installation and assembly services come with a 90-day workmanship guarantee.

6. Intellectual Property

All content, designs, and materials on our website and in our showrooms are protected by intellectual property laws. Reproduction or unauthorized use is prohibited without written permission.

7. Governing Law

These terms are governed by California state law. Any disputes will be resolved through binding arbitration in San Francisco County, California.

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Privacy Policy

1. Information We Collect

We collect personal information you voluntarily provide, including name, contact details, delivery address, and payment information. We also collect usage data through cookies and analytics tools to improve our services.

2. How We Use Your Information

• Process and fulfill your furniture orders
• Provide customer support and consultation services
• Send order updates and delivery notifications
• Improve our products and services
• Send promotional offers (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist in our operations, such as delivery companies and payment processors. These partners are bound by confidentiality agreements.

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for online transactions and secure data storage systems. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time. For GDPR compliance, EU residents have additional rights including data portability and the right to be forgotten.

6. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Customer account information is typically retained for 7 years after the last transaction.

8. Contact Information

For privacy-related questions or requests, contact our Data Protection Officer at [email protected] or call +1 (415) 555-0187.

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Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing how you use our site.

2. Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, including shopping cart and secure checkout processes
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics
• Functionality Cookies: Remember your preferences and settings to personalize your experience
• Marketing Cookies: Track your online activity to deliver relevant advertisements and measure campaign effectiveness

3. Third-Party Cookies

We may use third-party services like Google Analytics, social media plugins, and payment processors that set their own cookies. These services have their own privacy policies governing cookie use.

4. Managing Cookies

You can control cookies through your browser settings:

• Accept or reject cookies when prompted
• Delete existing cookies from your device
• Block all cookies (this may affect site functionality)
• Set preferences for specific types of cookies

5. Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time by adjusting your browser settings or using our cookie preference center.

6. Updates to Cookie Policy

We may update this cookie policy periodically to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with the effective date.

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GDPR Compliance Documentation

1. Legal Basis for Processing

Under GDPR Article 6, we process your personal data based on:

• Consent: For marketing communications and non-essential cookies
• Contract Performance: To fulfill furniture orders and provide services
• Legitimate Interest: For customer support and business operations
• Legal Obligation: For tax records and regulatory compliance

2. Your GDPR Rights

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose processing based on legitimate interests
• Rights Related to Automated Decision Making: Protection from automated profiling

3. Data Protection Impact Assessment

We conduct regular assessments to ensure our data processing activities comply with GDPR requirements and minimize privacy risks. High-risk processing activities undergo thorough impact assessments before implementation.

4. Data Transfers

When transferring personal data outside the EU, we ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the EU
• Binding corporate rules for intragroup transfers
• Certification schemes and codes of conduct

5. Data Breach Notification

In the event of a personal data breach, we will:

• Notify the relevant supervisory authority within 72 hours
• Inform affected individuals without undue delay if there's high risk
• Maintain detailed records of all data breaches
• Take immediate steps to contain and remedy the breach

6. Privacy by Design

We implement privacy by design principles in all our systems and processes, ensuring data protection is considered from the initial design phase through full deployment and operation.

7. Contact Our DPO

For GDPR-related requests or concerns, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (415) 555-0187
Address: 1247 Market Street, San Francisco, CA 94103

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DMCA Policy

1. Respect for Intellectual Property

Trusted Furnishings respects the intellectual property rights of others and expects users of our services to do the same. We respond promptly to valid DMCA takedown notices and maintain compliance with the Digital Millennium Copyright Act.

2. DMCA Takedown Process

If you believe your copyrighted work has been infringed, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location
• Your contact information (address, phone number, email)
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act

3. Counter-Notification Process

If you believe content was removed in error, you may submit a counter-notification including:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A statement under penalty of perjury that removal was a mistake
• Your contact information and consent to federal court jurisdiction

4. Designated DMCA Agent

Send DMCA notices to our designated agent:

DMCA Agent - Trusted Furnishings
1247 Market Street
San Francisco, CA 94103
Email: [email protected]
Phone: +1 (415) 555-0187

5. Repeat Infringer Policy

We maintain a policy of terminating accounts or access for users who are repeat copyright infringers. We track infringement notices and take appropriate action against habitual violators.

6. Safe Harbor Protection

As a service provider, we qualify for DMCA safe harbor protections by:

• Having no knowledge of infringing activity
• Not receiving financial benefit from infringement
• Responding expeditiously to takedown notices
• Implementing repeat infringer policies

7. Good Faith Requirement

Please ensure all DMCA notices are made in good faith. Knowingly making false claims may result in liability for damages, including attorney fees and costs. We reserve the right to seek damages for frivolous or bad faith takedown requests.